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1. Introduction

Totally 12 Volt is committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, purchasing our products, or interacting with our services, you agree to the terms outlined in this policy.

 

2. Who We Are & How to Contact Us

Totally 12 Volt
Email: info@totally12volt.com
Phone: (07) 5379 5678

You may contact us at any time regarding privacy concerns, data access requests, or complaints.

 

3. Information We Collect

We may collect the following types of personal information:

• Name, address, and contact details

• Email address and phone number

• Payment and transaction details

• Delivery and billing information

• Device information, IP address, and website usage data

• Any information you provide when contacting us or creating an account

This information is collected only when reasonably necessary for our business functions.

 

4. How We Collect Personal Information

We collect information through:

• Website orders and checkout forms

• Account creation and customer enquiries

• Email or phone communication

• Cookies, analytics tools, and website tracking technologies

• Third‑party integrations such as payment gateways or marketing platforms

We may also collect information from publicly available sources when required for verification or fraud prevention.

 

5. Why We Collect Personal Information

We collect personal information for purposes including:

• Processing and fulfilling orders

• Providing customer support

• Managing deliveries and logistics

• Improving our website and services

• Sending order updates, service notices, or marketing communications (you may opt out at any time)

• Fraud prevention, security, and compliance with Australian law

 

6. Use and Disclosure of Personal Information

We may disclose your information to:

• Delivery and courier partners

• Payment processors and financial institutions

• IT service providers, website hosts, and analytics platforms

• Regulatory authorities where required by law

• Third‑party service providers assisting with marketing or customer management

We do not sell or rent personal information to third parties. Any disclosure is strictly for business operations or legal compliance.

 

7. Overseas Disclosure

Some service providers (e.g., cloud hosting, analytics, or email platforms) may store or process data overseas. Where this occurs, we take reasonable steps to ensure these providers comply with privacy standards comparable to the Australian Privacy Principles.

 

8. Access and Correction

You may request:

• Access to the personal information we hold about you

• Corrections to inaccurate, incomplete, or outdated information

Requests can be made via email or phone. We will respond within a reasonable timeframe as required under the Privacy Act.

 

9. Security and Storage

We take reasonable steps to protect your personal information from:

• Misuse

• Loss

• Unauthorised access

• Modification

• Disclosure

Security measures may include encryption, secure servers, restricted access, and regular system monitoring.

 

10. Cookies, Tracking & Analytics

Our website uses cookies and analytics tools to:

• Improve website performance

• Understand user behaviour

• Personalise your browsing experience

• Support marketing and advertising activities

You may disable cookies in your browser settings, but some website features may not function correctly.

 

11. Anonymity and Pseudonymity

Where lawful and practical, you may interact with us anonymously or using a pseudonym. However, full identification is required for order processing, delivery, and certain customer service functions.

 

12. Complaints Handling

If you believe your privacy has been breached, please contact us immediately. We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

 

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be published on our website.