Shipping & Delivery Policy

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Totally 12 Volt is committed to providing fast, reliable, and transparent delivery services. The following policy outlines our shipping terms, delivery timeframes, and customer responsibilities.

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Delivery Address Requirements

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Customers are responsible for ensuring that all delivery details entered at checkout are accurate and complete. Totally 12 Volt is not liable for delays, losses, or delivery issues resulting from incorrect or incomplete address information provided by the customer.

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Order Processing and Dispatch

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• Orders are generally processed and dispatched within 24 business hours of order confirmation.

• Dispatch times may vary depending on stock availability, order size, and order complexity. For larger items, customers are encouraged to confirm stock levels with our team prior to ordering.

• Deliveries are made Monday to Friday during standard business hours. Deliveries are not made on weekends, public holidays, or after hours

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Shipping Options and Estimated Delivery Times

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Delivery timeframes vary by location:

• Metro Areas: 3–5 business days

• Regional Areas: 5–10 business days

• Remote Areas: 10–14 business days

These timeframes are estimates only. External factors such as courier delays, weather conditions, or peak periods may affect delivery times. Totally 12 Volt cannot guarantee exact delivery dates.

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International Orders

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For international shipping enquiries, please contact our team at info@totally12volt.com
Shipping costs, delivery times, and available services will vary depending on the destination country.

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Local Pickup

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Customers may call our shop at checkout if they wish to collect their order from our store.

Pickup hours:

• Monday to Friday: 8:30 AM – 4:30 PM

• Weekends – CLOSED

• Customers must contact us prior to arrival to confirm a pickup time and ensure their order is prepared and ready for collection.

 

Shipping Costs

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Shipping fees are calculated at checkout based on:

• Delivery address

• Order size and weight

• Courier rates

• Remote area surcharges (if applicable)

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Additional charges may apply for oversized items, remote locations, or special delivery requirements.

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Compliance and Consumer Rights

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Totally 12 Volt complies with all relevant Australian regulations, including the Australian Consumer Law (ACL). Customers are entitled to the rights and guarantees provided under the ACL. For more information, please refer to the Australian Competition & Consumer Commission (ACCC) website.

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Customer Support

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For assistance with your order, shipping enquiries, or delivery concerns, please contact our team:

• Email: info@totally12volt.com.au

• Phone: (07) 5379 5678

We are here to help ensure your experience with Totally 12 Volt is smooth and reliable.